Jobs in Service
When labor is closest tie to revenue, users need a specialized job marketplace solution.
While developing a solution for service industry staffing, the research uncovered that the needs of restaurant managers are specific to the clientele and cuisine they offer. Initial interviews revealed that they could vary from needing to have wine knowledge to having skills in entertainment. So, restaurant managers resort to weathering the shift short-handed rather than hiring a short-term worker. With this discovery, the project goal was to increase productivity while decreasing engagement so that the user can devote more resources to their operations.
Key Human Problem
Quantitative research revealed that 38% of users found finding qualified candidates to be a difficult part of their hiring process. 60% of users resort to filling the gaps themselves when short-handed. Qualitative research revealed that being understaffed results in tremendous short-term loss from comping mistakes, and long-term loss from decreased returning business as a result of poor service.
Key Business Implications
The business needs to increase productivity (finding and hiring) while decreasing interaction costs.
For additional value, the solution will have to allow the user to screen for specific skills to further reduce costs in communication and training.
Product Design
Managers will be presented with a form-based interface that will resemble job marketplace platforms they are familiar with. Users can maximize the benefit of their engagement by choosing to use pre-scripted job descriptions and screening questions, with the freedom of editing or creating their own. This creates an intuitive and efficient experience without compromising the specificity when filtering candidates.
Visual Design
A design system has been created for consistent brand tone and interactions throughout the product. Earthy color palette reference common casual dining interiors to communicate that the product offers a service that is tailored for their industry.
The Solution
The Problem
Interaction Design
The “post a job” flow has been enhanced with saved location and contact information that can be edited. The screening questions are presented in an accordion-style form to guide the user through each step. Notifications confirm user actions and provide updates on pending shifts. For extremely urgent shifts, the user has the option to auto-hire which assigns the job to the first candidate that meets minimum qualifications.
4.5 out of 5 Score for Overall Satisfaction
On the final iteration, the product scored 100% on the Onboarding and Creating a Job Description tasks.
87% Succeeded on Creating a Screening Question and 93% succeed on Creating a Job Post.